As Deaf Advocates, we are passionate about helping businesses become more inclusive. With this goal in mind, we’re thrilled to announce our newest training: “Deaf-Friendly Hotel”. Our digital course tackles a critical problem in the hospitality industry— a lack of awareness on how to effectively serve the third-largest market segment: the deaf and hard of hearing community.
Why Deaf-Friendly Training Matters
The sizable, overlooked deaf and hard of hearing community holds significant spending power, exceeding $9 billion in extra spending money. Consequently, many hotels lack adequate accommodations and services, leading to frustrating and sometimes unsafe experiences for guests. In turn, our “Deaf-Friendly Hotel” Training equips your staff with the knowledge and tools to create a truly inclusive environment.
Personal Stories: Real Challenges, Easy Solutions
The Unanswered Door Knock
Take the example of the unanswered door knock. A deaf guest shared the shock of being walked in on by housekeeping while using the restroom because she couldn’t hear the knock. Even worse, imagine the shock of being in the shower when someone enters your hotel room – a violation no guest deserves.
Room Service Struggles
Ordering room service is another significant challenge. Another guest described having to go to the front desk every time she wanted to order food. Here’s a relatable scenario: it’s late at night, you’re comfortably dressed in your pajamas, and you have to venture downstairs just to place an order for a late-night snack or wine. This inconvenience removes the luxury and relaxation room service should provide
Fire Alarm Fears
Undoubtedly, safety is a paramount concern for all guests. However, many hotels lack visual fire alarms inside guest rooms. Imagine the anxiety of a deaf mother. She worries every night about whether she will be alerted in the event of a fire. Being away from home, especially when traveling without children, can be stressful enough. Adding to this stress is the unnecessary burden of missing an emergency alarm because there is no visual notification.
Empower Your Staff, Enhance Your Reputation
Invest in our “Deaf-Friendly Hotel” Training and go beyond compliance. By creating a truly inclusive environment, your staff will learn practical strategies to accommodate deaf and hard of hearing guests, making your hotel a preferred choice for inclusive travel.
A Commitment to Inclusivity
More than a buzzword, inclusivity is a commitment to providing exceptional service to all guests. Our training program will help your hotel stand out in a competitive industry, attract a broader clientele, and build a reputation for being truly accessible.
Join the Movement for Inclusivity
Don’t miss out! Join the movement for inclusivity today and make a tangible difference in the lives of your guests. Our “Deaf-Friendly Hotel” Training is ideal for all departments, from housekeeping and front desk to food and beverage, reservations, and security. This course is your opportunity to make a tangible difference in the lives of your guests and set a new standard in the hospitality industry.
Ready to transform your hotel into a beacon of inclusivity? Make a difference today by enrolling in our “Deaf-Friendly Hotel” Training today and be a part of the change.
For more information and to enroll, visit Deaf-Friendly Learning
Let’s work together to make every guest’s stay enjoyable, safe, and welcoming. Because everyone deserves an exceptional hotel experience.
