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We Work With Leading Businesses in Any Industry
Hyatt Regency – Orlando
“In 2022, we hosted the National Association of the Deaf (NAD) 2022 Biennial Conference. We partnered with deaffriendly Consulting to provide service training and guidance to our team at Hyatt Regency Orlando. Echo and Vicki provided a wealth of valuable knowledge for our team. From common sign language communication tips in a hotel environment, to suggestions on enhancements to our operational procedures. It allowed us to create a more inclusive environment for our deaf guests. Our team was engaged in the training and gained skills that they will use far beyond just the NAD conference. Both Vicki and Echo were fantastic facilitators and truly cared about our teams’ development.”
– Mark Havard, Director of Human Resources
Alyssa Burnett Adult Life Center – Seattle
“Inspiring, educational, uplifting and so deeply informative. echo and the team from deaffriendly surpassed all expectations for our teams training. Their approach was incredibly fresh and engaging. It was delivered in such a compelling format, especially in this virtual world we are living in. As a center committed to providing inclusive and accessible services for adults with developmental disabilities and learners of all abilities, the training shined a light on opportunities for our own process improvement. It inspired our team not only to think about how we can be more inclusive. But also be welcoming to those from the deaf community. From teaching us basic signs, to breaking down myths and inaccurate information we all left feeling better in touch with this community and prepared to integrate the learnings into our daily work. Huge thank you to echo and team for a simply magnificent training!”
– Tammy Mitchell, Director
KEXP – Seattle
“Deaf Friendly’s Customer Service training is a must-do for anyone serving the general public. Our facilitator, Vicki, was warm and energetic as she guided us through the training and patiently answered our questions. Staff were immediately engaged. Learning about specific challenges the Deaf community faces that hearing folks take for granted and implementing best practices while interacting with Deaf and hard of hearing guests, as well as practicing basic American Sign Language, we received a number of actionable items we can immediately implement as well as inspiration for ways to plan for better accessibility and inclusivity moving forward. We highly recommend Deaf Friendly for any business.”
– Rischel Granquist, Director of Facility Operations & Guest Services
ACT Theatre – Seattle
“The deaffriendly customer service training was invaluable for ACT Theatre. The training was fun, energetic, and interactive. We learned the basics of etiquette, what tools to have available for clear communication in personal interactions and signage, and we learned some basic ASL specific to our business needs. The training helped ACT to be a better partner for the Deaf and Hard of Hearing community of patrons. Our staff is even continuing an affinity group to keep their ASL skills up!”
– Becky Whitmer, Director of Operations
National Association of the Deaf – Hartford
“Thanks to deaffriendly’s training, National Association of the Deaf 2018 participants had a positive experience and great interactions with staff throughout the Marriott hotel and the Connecticut Convention Center.”
– Howard Rosenblum, CEO
Hilton Hartford – Hartford
– Ali Dezfoli, Director of Operations
5th Ave Theatre – Seattle
– Tim Gonzalez-Willer, Director of Guest Services
Provenance Hotels | Hotel Lucia and Sentinel – Portland
“In 16 years of managing high – end lifestyle hotels all over the country I have never had anyone ask for an ADA kit until recently. While we have the requisite number of kits on hand, we were ill – prepared to honor this request and after several failed attempts were unsuccessful in managing this very reasonable request.
– Christopher Bebo, Regional General Manager
Rachel’s Ginger Beer – Seattle
“The training that deaffriendly provided was engaging, useful, and well-designed. Our staff were excited for the opportunity to communicate better with our Deaf customers, and our business has already seen the benefits of being more accessible to the Deaf and hard of hearing community.”
– Doh Driver, Operations Manager