Deaf during a pandemic: A year in review

By |2021-04-14T00:22:33+00:00April 14th, 2021|Deaf Awareness|

It has been over one year since the COVID-19 pandemic emerged and resulted in massive, monumental changes to the way we live our lives. From state-mandated closures to disrupted supply lines, to virtual learning/remote working, and wearing masks in public, no one has been immune to the effects of this pandemic. The [...]

How to hire a qualified sign language interpreter

By |2021-03-23T05:25:48+00:00March 23rd, 2021|Business Tip|

Sign language interpreters are having another moment in the spotlight as high profile public officials across the country are using in-screen interpreters for online press briefings, raising the visibility of sign language access for deaf and hard of hearing consumers on a never-seen-before scale. Even the current administration at the White House [...]

Introducing “Deaf-Friendly BASICS” for busy customer service professionals

By |2021-02-01T21:15:35+00:00February 1st, 2021|Business Tip|

Feeling accessibility-stuck? Don’t have time for a full-blown American Sign Language course, but want to better serve deaf and hard of hearing people? Skill up on seamless communication with deaf and hard of hearing customers, in just one hour or less. Launching February 1st, deaffriendly Consulting’s on-line course, “Deaf-Friendly BASICS” is a [...]

Turn a negative review into a deaf-friendly one

By |2021-01-25T18:32:10+00:00January 25th, 2021|Business Tip|

Let's face it, it’s tough getting negative feedback. No one likes it, whether you’re an individual or a business. While eighty percent of reviews written by deaf, deafblind, and hard of hearing people on deaffriendly.com are positive, the deaf-challenged experiences deaf customers face lead to twenty percent of reviews that are three [...]

Podcasts growing in popularity during the pandemic — but many tune out deaf audiences

By |2021-01-11T18:50:46+00:00January 11th, 2021|Business Tip|

With in-person events a distant memory and no end to Zoom fatigue, people are turning to a fast-growing medium: Podcasts. With so many of us stuck at home, podcasting is becoming an easy-to-consume, “snackable” form of content. According to data on 12,000 podcasts, downloads by U.S. listeners in September 2020 increased 150% [...]

Bringing deaf-friendly service to the parking lot

By |2020-12-08T18:47:22+00:00December 8th, 2020|Business Tip|

“Curbside pickup” is one of the many buzzwords 2020 has given us. But unlike roller skate soda fountains and drive-through cinemas, it is likely to stay.  Once both major businesses and mom-and-pop retailers implemented this service to curb (pun intended) the spread of COVID-19, it became clear: curbside pickup is an example [...]

5 soft skills to help you become deaf-friendly, especially in a pandemic

By |2020-08-24T18:36:03+00:00August 24th, 2020|Business Tip|

From Python coding to engine assembly, the corporate world banks on hard skills. Job descriptions are seemingly 90 percent hard skills, tossing in a vague soft skill (“motivated self-starter,” anyone?). But soft skills are the secret sauce for retaining consumer loyalty, great user experiences, and being a deaf-friendly business. In fact, as [...]

A social justice movement can ignite overnight. How can you make your event deaf-friendly and accessible?

By |2020-08-04T18:21:58+00:00August 4th, 2020|Business Tip|

George Floyd’s killing in June set off massive protests and demonstrations across the globe. A month later, our nation celebrated the 30th anniversary of the Americans with Disabilities Act (ADA). Part of celebrating is recognizing why it’s vital to have peaceful and accessible assembly: Overnight, social justice advocates, and community organizers had [...]