Access Orlando: deaffriendly CONSULTING trains 100 hotel staff to welcome 1,000+ deaf professionals to #NAD2022

By |2022-08-23T14:55:47+00:00August 23rd, 2022|Business Tip, Deaf Awareness|

After its first virtual conference in 2020, the National Association of the Deaf is back with another milestone: hosting its biennial #NAD2022 conference in Orlando, FL for the very first time.  Long-time NAD members may remember New York, NY, Washington, D.C, Chicago, IL, and Cincinnati, OH as frequent host cities (prior to [...]

Digging Deeper: It takes two to tango, especially in deaf and hearing conversations

By |2022-06-15T04:21:08+00:00June 13th, 2022|Business Tip, Deaf Awareness|

A great conversation is like Fred Astaire and Ginger Rogers in action: dance partners in sync with each other, aware of and anticipating next steps, and quickly adapting from start to end. No matter what “language” they used - vaudeville, ballroom dancing, tap dancing, soft shoe, or ballet - this legendary pair [...]

Tapping into lived experiences: the secret sauce of developing deaf-friendly businesses

By |2022-05-24T18:25:31+00:00May 24th, 2022|Business Tip, Deaf Awareness|

All businesses are hungry for the expertise that takes them to the next level. But what, exactly, is expertise? Acronyms like “SME” (Subject Matter Expert), “ninja,” and “rock star” have long been standard in job descriptions.  Everyone always wants a rock star. But it’s not limited to an MBA, university prestige, or [...]

Digging Deeper: Dinner Table Syndrome

By |2022-01-24T18:58:40+00:00January 24th, 2022|Deaf Awareness|

Norman Rockwell’s iconic Thanksgiving dinner painting is a picture of joy and connection. But for most deaf people, dinner hurts. There’s even a name for it: Dinner Table Syndrome, a phenomenon in which deaf people are cut out of conversations while surrounded by hearing people they can’t understand during meals. In pop [...]

Newly launched Deaf-Friendly Dining training is led by a deaf facilitator from a multi-generational family restaurant business

By |2021-12-13T23:20:34+00:00December 13th, 2021|Announcement|

Make no mistake about it: Despite the pandemic's huge impact on the dining industry, deaf and hard of hearing Americans still crave good customer service - as much as they crave a good meal itself. According to the National Restaurant Association, 6 in 10 adults have changed their restaurant usage behaviors as [...]

Introducing “Deaf-Friendly Tools: How to Hire and Effectively Work with a Sign Language Interpreter”

By |2021-12-13T23:20:56+00:00October 4th, 2021|Announcement, Business Tip|

The unknown can be scary. Imagine that you’re doing business as usual, when a customer emails you a request you’ve never gotten before: sign language interpreting services. It’s natural to feel overwhelmed, awkward, and downright unsure how to take the first step. After all, interacting with deaf and hard of hearing people [...]