Digging Deeper: Dinner Table Syndrome

By |2022-01-24T18:58:40+00:00January 24th, 2022|Deaf Awareness|

Norman Rockwell’s iconic Thanksgiving dinner painting is a picture of joy and connection. But for most deaf people, dinner hurts. There’s even a name for it: Dinner Table Syndrome, a phenomenon in which deaf people are cut out of conversations while surrounded by hearing people they can’t understand during meals. In pop [...]

Newly launched Deaf-Friendly Dining training is led by a deaf facilitator from a multi-generational family restaurant business

By |2021-12-13T23:20:34+00:00December 13th, 2021|Announcement|

Make no mistake about it: Despite the pandemic's huge impact on the dining industry, deaf and hard of hearing Americans still crave good customer service - as much as they crave a good meal itself. According to the National Restaurant Association, 6 in 10 adults have changed their restaurant usage behaviors as [...]

Introducing “Deaf-Friendly Tools: How to Hire and Effectively Work with a Sign Language Interpreter”

By |2021-12-13T23:20:56+00:00October 4th, 2021|Announcement, Business Tip|

The unknown can be scary. Imagine that you’re doing business as usual, when a customer emails you a request you’ve never gotten before: sign language interpreting services. It’s natural to feel overwhelmed, awkward, and downright unsure how to take the first step. After all, interacting with deaf and hard of hearing people [...]

Deaf and hard of hearing customers twice as likely to write positive reviews, data shows

By |2021-09-08T20:08:17+00:00September 8th, 2021|Business Tip|

Twelve percent of the US population is twice as likely to leave positive reviews: Deaf and hard of hearing customers.  It’s a stark contrast to a recent Salesforce study: Consumers (in the general population) are twice as likely to share bad customer service experiences than good ones.  Last month, deaffriendly.com - a [...]

Hey! Hey! Hey! It’s your birthday, Americans with Disabilities Act!

By |2021-08-16T19:40:52+00:00July 26th, 2021|Business Tip|

Signed into law on July 26, 1990, The Americans with Disabilities Act (ADA) is considered the most significant law that protects Americans with disabilities from discrimination and ensures they have access to employment, transportation, health care, education, communications, and places of public accommodation. Access barriers experienced by deaf and hard-of-hearing people are [...]