Access Orlando: deaffriendly CONSULTING trains 100 hotel staff to welcome 1,000+ deaf professionals to #NAD2022

After its first virtual conference in 2020, the National Association of the Deaf is back with another milestone: hosting its biennial #NAD2022 conference in Orlando, FL for the very first time.  Long-time NAD members may remember New York, NY, Washington, D.C, Chicago, IL, and Cincinnati, OH as frequent host cities (prior to [...]

By |2022-08-23T14:55:47+00:00August 23rd, 2022|Business Tip, Deaf Awareness|0 Comments

Newly launched Deaf-Friendly Dining training is led by a deaf facilitator from a multi-generational family restaurant business

Make no mistake about it: Despite the pandemic's huge impact on the dining industry, deaf and hard of hearing Americans still crave good customer service - as much as they crave a good meal itself. According to the National Restaurant Association, 6 in 10 adults have changed their restaurant usage behaviors as [...]

By |2021-12-13T23:20:34+00:00December 13th, 2021|Announcement|0 Comments

Deaf and hard of hearing customers twice as likely to write positive reviews, data shows

Twelve percent of the US population is twice as likely to leave positive reviews: Deaf and hard of hearing customers.  It’s a stark contrast to a recent Salesforce study: Consumers (in the general population) are twice as likely to share bad customer service experiences than good ones.  Last month, deaffriendly.com - a [...]

By |2021-09-08T20:08:17+00:00September 8th, 2021|Business Tip|0 Comments

Turn a negative review into a deaf-friendly one

Let's face it, it’s tough getting negative feedback. No one likes it, whether you’re an individual or a business. While eighty percent of reviews written by deaf, deafblind, and hard of hearing people on deaffriendly.com are positive, the deaf-challenged experiences deaf customers face lead to twenty percent of reviews that are three [...]

By |2021-01-25T18:32:10+00:00January 25th, 2021|Business Tip|0 Comments