After its first virtual conference in 2020, the National Association of the Deaf is back with another milestone: hosting its biennial #NAD2022 conference in Orlando, FL for the very first time. Long-time NAD members may remember New York, NY, Washington, D.C, Chicago, IL, and Cincinnati, OH as frequent host cities (prior to [...]
In 2012, Melissa “echo” Greenlee had an ambitious idea - to crowdsource all deaf consumer experiences on a public review platform. This month, we celebrate the 10-year mark of this entrepreneurial journey. The spark? An Indian restaurant hung up on her video relay call before she could even finish signing “naan”. The [...]
Make no mistake about it: Despite the pandemic's huge impact on the dining industry, deaf and hard of hearing Americans still crave good customer service - as much as they crave a good meal itself. According to the National Restaurant Association, 6 in 10 adults have changed their restaurant usage behaviors as [...]
Twelve percent of the US population is twice as likely to leave positive reviews: Deaf and hard of hearing customers. It’s a stark contrast to a recent Salesforce study: Consumers (in the general population) are twice as likely to share bad customer service experiences than good ones. Last month, deaffriendly.com - a [...]
Let's face it, it’s tough getting negative feedback. No one likes it, whether you’re an individual or a business. While eighty percent of reviews written by deaf, deafblind, and hard of hearing people on deaffriendly.com are positive, the deaf-challenged experiences deaf customers face lead to twenty percent of reviews that are three [...]