All businesses are hungry for the expertise that takes them to the next level. But what, exactly, is expertise? Acronyms like “SME” (Subject Matter Expert), “ninja,” and “rock star” have long been standard in job descriptions. Everyone always wants a rock star. But it’s not limited to an MBA, university prestige, or [...]
In 2012, Melissa “echo” Greenlee had an ambitious idea - to crowdsource all deaf consumer experiences on a public review platform. This month, we celebrate the 10-year mark of this entrepreneurial journey. The spark? An Indian restaurant hung up on her video relay call before she could even finish signing “naan”. The [...]
Let's face it, it’s tough getting negative feedback. No one likes it, whether you’re an individual or a business. While eighty percent of reviews written by deaf, deafblind, and hard of hearing people on deaffriendly.com are positive, the deaf-challenged experiences deaf customers face lead to twenty percent of reviews that are three [...]