Introducing “Deaf-Friendly BASICS” for busy customer service professionals

Feeling accessibility-stuck? Don’t have time for a full-blown American Sign Language course, but want to better serve deaf and hard of hearing people? Skill up on seamless communication with deaf and hard of hearing customers, in just one hour or less. Launching February 1st, deaffriendly Consulting’s on-line course, “Deaf-Friendly BASICS” is a [...]

By |2021-12-13T23:21:20+00:00February 1st, 2021|Announcement, Business Tip|0 Comments

Turn a negative review into a deaf-friendly one

Let's face it, it’s tough getting negative feedback. No one likes it, whether you’re an individual or a business. While eighty percent of reviews written by deaf, deafblind, and hard of hearing people on deaffriendly.com are positive, the deaf-challenged experiences deaf customers face lead to twenty percent of reviews that are three [...]

By |2021-01-25T18:32:10+00:00January 25th, 2021|Business Tip|0 Comments

Podcasts growing in popularity during the pandemic — but many tune out deaf audiences

With in-person events a distant memory and no end to Zoom fatigue, people are turning to a fast-growing medium: Podcasts. With so many of us stuck at home, podcasting is becoming an easy-to-consume, “snackable” form of content. According to data on 12,000 podcasts, downloads by U.S. listeners in September 2020 increased 150% [...]

By |2021-01-11T18:50:46+00:00January 11th, 2021|Business Tip|0 Comments

Bringing deaf-friendly service to the parking lot

“Curbside pickup” is one of the many buzzwords 2020 has given us. But unlike roller skate soda fountains and drive-through cinemas, it is likely to stay.  Once both major businesses and mom-and-pop retailers implemented this service to curb (pun intended) the spread of COVID-19, it became clear: curbside pickup is an example [...]

By |2020-12-08T18:47:22+00:00December 8th, 2020|Business Tip|0 Comments