Five customer service fails when serving deaf or hard of hearing customers

Good customer service is the defining factor of any good business – especially important is the first point of contact. As deaf consumers, we frequent a variety of businesses daily such as retail establishments, grocery stores, restaurants, bars, coffee shops, and many more. If we experience bad customer service, chances are, all [...]

By |2021-11-29T19:37:34+00:00November 22nd, 2021|Business Tip|0 Comments

Deaf during a pandemic: A year in review

It has been over one year since the COVID-19 pandemic emerged and resulted in massive, monumental changes to the way we live our lives. From state-mandated closures to disrupted supply lines, to virtual learning/remote working, and wearing masks in public, no one has been immune to the effects of this pandemic. The [...]

By |2021-04-14T00:22:33+00:00April 14th, 2021|Deaf Awareness|0 Comments

Introducing “Deaf-Friendly BASICS” for busy customer service professionals

Feeling accessibility-stuck? Don’t have time for a full-blown American Sign Language course, but want to better serve deaf and hard of hearing people? Skill up on seamless communication with deaf and hard of hearing customers, in just one hour or less. Launching February 1st, deaffriendly Consulting’s on-line course, “Deaf-Friendly BASICS” is a [...]

By |2021-02-01T21:15:35+00:00February 1st, 2021|Business Tip|0 Comments

Turn a negative review into a deaf-friendly one

Let's face it, it’s tough getting negative feedback. No one likes it, whether you’re an individual or a business. While eighty percent of reviews written by deaf, deafblind, and hard of hearing people on deaffriendly.com are positive, the deaf-challenged experiences deaf customers face lead to twenty percent of reviews that are three [...]

By |2021-01-25T18:32:10+00:00January 25th, 2021|Business Tip|0 Comments

Podcasts growing in popularity during the pandemic — but many tune out deaf audiences

With in-person events a distant memory and no end to Zoom fatigue, people are turning to a fast-growing medium: Podcasts. With so many of us stuck at home, podcasting is becoming an easy-to-consume, “snackable” form of content. According to data on 12,000 podcasts, downloads by U.S. listeners in September 2020 increased 150% [...]

By |2021-01-11T18:50:46+00:00January 11th, 2021|Business Tip|0 Comments

Bringing deaf-friendly service to the parking lot

“Curbside pickup” is one of the many buzzwords 2020 has given us. But unlike roller skate soda fountains and drive-through cinemas, it is likely to stay.  Once both major businesses and mom-and-pop retailers implemented this service to curb (pun intended) the spread of COVID-19, it became clear: curbside pickup is an example [...]

By |2020-12-08T18:47:22+00:00December 8th, 2020|Business Tip|0 Comments