Embracing Inclusivity: How Madonna’s Celebration Tour Became a Milestone for the Seattle Deaf Community

Creating inclusive concert experiences is no longer a luxury, it's a necessity. In a groundbreaking move that transcended traditional concert experiences. Climate Pledge Arena in Seattle hosted Madonna's Celebration tour with an extraordinary commitment to inclusivity. By featuring Russell Harvard, a renowned Deaf performer, alongside 2 skilled ASL interpreters, this event not [...]

By |2024-03-15T22:41:55+00:00March 15th, 2024|Business Tip, Founder's Corner|0 Comments

Empowering Deaf and Hard of Hearing Travelers: Navigating the Maze of Airports

Airports can be a labyrinth of chaos and stress, especially for those rushing to catch a flight. For the Deaf and hard of hearing traveler, this often includes navigating an additional maze of barriers that range from lack of visual information to communication struggles and impatience from airport staff and passengers. Let's [...]

By |2023-09-26T23:25:04+00:00September 26th, 2023|Business Tip|0 Comments

5 customer service fails when serving deaf and hard of hearing customers: holiday edition

With the holidays around the corner, customer service sometimes changes for the worst. How does that bode for deaf and hard of hearing customers who are trying to survive the most credit-disrupting, nerve-wracking, and elbow-jostling season of the year? This holiday, are you prepared to provide deaf-friendly customer service? We already discussed [...]

By |2022-12-06T19:56:23+00:00December 6th, 2022|Business Tip|0 Comments

New Deaf-Friendly Museum Training empowers museum professionals to create more accessible experiences 

Think “museum,” and the first things that come to mind are iconic T-Rex displays of your childhood, or heist and adventure movies (think: The Mummy Returns, Thomas Crown Affair, and National Treasure).  But unlike the relics inside, museums are evolving - just like the humans who create and visit them. Gone are [...]

By |2023-02-19T06:38:17+00:00October 13th, 2022|Announcement, Business Tip|0 Comments

Access Orlando: deaffriendly CONSULTING trains 100 hotel staff to welcome 1,000+ deaf professionals to #NAD2022

After its first virtual conference in 2020, the National Association of the Deaf is back with another milestone: hosting its biennial #NAD2022 conference in Orlando, FL for the very first time.  Long-time NAD members may remember New York, NY, Washington, D.C, Chicago, IL, and Cincinnati, OH as frequent host cities (prior to [...]

By |2022-08-23T14:55:47+00:00August 23rd, 2022|Business Tip, Deaf Awareness|0 Comments

Digging Deeper: It takes two to tango, especially in deaf and hearing conversations

A great conversation is like Fred Astaire and Ginger Rogers in action: dance partners in sync with each other, aware of and anticipating next steps, and quickly adapting from start to end. No matter what “language” they used - vaudeville, ballroom dancing, tap dancing, soft shoe, or ballet - this legendary pair [...]

By |2022-06-15T04:21:08+00:00June 13th, 2022|Business Tip, Deaf Awareness|0 Comments

Tapping into lived experiences: the secret sauce of developing deaf-friendly businesses

All businesses are hungry for the expertise that takes them to the next level. But what, exactly, is expertise? Acronyms like “SME” (Subject Matter Expert), “ninja,” and “rock star” have long been standard in job descriptions.  Everyone always wants a rock star. But it’s not limited to an MBA, university prestige, or [...]

By |2022-05-24T18:25:31+00:00May 24th, 2022|Business Tip, Deaf Awareness|0 Comments