About Marlene

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So far Marlene has created 6 blog entries.

Access Orlando: deaffriendly CONSULTING trains 100 hotel staff to welcome 1,000+ deaf professionals to #NAD2022

After its first virtual conference in 2020, the National Association of the Deaf is back with another milestone: hosting its biennial #NAD2022 conference in Orlando, FL for the very first time.  Long-time NAD members may remember New York, NY, Washington, D.C, Chicago, IL, and Cincinnati, OH as frequent host cities (prior to [...]

By |2022-08-23T14:55:47+00:00August 23rd, 2022|Business Tip, Deaf Awareness|0 Comments

Digging Deeper: It takes two to tango, especially in deaf and hearing conversations

A great conversation is like Fred Astaire and Ginger Rogers in action: dance partners in sync with each other, aware of and anticipating next steps, and quickly adapting from start to end. No matter what “language” they used - vaudeville, ballroom dancing, tap dancing, soft shoe, or ballet - this legendary pair [...]

By |2022-06-15T04:21:08+00:00June 13th, 2022|Business Tip, Deaf Awareness|0 Comments

Tapping into lived experiences: the secret sauce of developing deaf-friendly businesses

All businesses are hungry for the expertise that takes them to the next level. But what, exactly, is expertise? Acronyms like “SME” (Subject Matter Expert), “ninja,” and “rock star” have long been standard in job descriptions.  Everyone always wants a rock star. But it’s not limited to an MBA, university prestige, or [...]

By |2022-05-24T18:25:31+00:00May 24th, 2022|Business Tip, Deaf Awareness|0 Comments

What’s in a name? When it comes to customers with hearing disabilities, labels matter

Over 48 million people in the U.S. live with hearing loss- and they are far from a monolithic group. We live in an era that celebrates sign language and Deaf Culture on a scale that previous generations never imagined. Deaf artists share the Super Bowl halftime spotlight. Deaf actor Troy Kotsur (CODA) [...]

By |2022-02-21T19:39:06+00:00February 21st, 2022|Business Tip, Deaf Awareness|0 Comments

Digging Deeper: Dinner Table Syndrome

Norman Rockwell’s iconic Thanksgiving dinner painting is a picture of joy and connection. But for most deaf people, dinner hurts. There’s even a name for it: Dinner Table Syndrome, a phenomenon in which deaf people are cut out of conversations while surrounded by hearing people they can’t understand during meals. In pop [...]

By |2022-01-24T18:58:40+00:00January 24th, 2022|Deaf Awareness|0 Comments